General terms and conditions

The company is Electronic German Link GmbH (“We”) and We provide the services and content available on (together or individually referred to as “the Site and / or Platform”), and are committed to protecting and respecting your privacy. This policy (together with the operating guidelines any other documents referred to in it) sets out the basis on which any personal data We collect from users ( You) , or that users provide to Us will be processed by us . Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it. For the applicable Data Protection Law (“the Law”), We are data controller , Zur grünen Brücke 18, D – 23843 Bad Oldesloe, with registration number HRB 13811HL.

By using this Site you agree to be legally bound by these terms and conditions.

1. Information We may collect about You

1.1. This policy applies to all information We receive from you, whether you are registering on our Site or ordering any of our services. During your use of this Site, We may collect two types of information:

  • a. Site usage information. This Site uses Google analytics to automatically gather certain statistical information such as the number and frequency of visitors and IP addresses. This information is used as aggregated statistical information about users, providing usage by IP address. Individual users cannot be identified from this type of data. This information helps us to measure how individuals use the Site and our services, so that We can continually improve them.
  • b. Personal information. We require personal information from you, such as name, e-mail address and telephone numbers for us to perform the services offered by us and to fulfill your requests. Some of this information is voluntary; the compulsory fields are clearly identified whenever You are asked to supply information. On occasions, We may also collect additional information from You on a voluntary basis.

1.2. We obtain personal information that is needed to provide our services and respond to enquiries.

1.3. When We collect information directly from individuals/companies, We obtain the personal information that is needed to provide our services, respond to enquiries, to provide customer service and to fulfill any legal or regulatory requirements. We also obtain personal information because of individual’s financial transactions with us or with our business customers. When We obtain information about individuals from third parties, We use reputable sources, including public repositories. We employ appropriate measures to assure the quality of information that We collect.

1.4. This personal information may be used in several ways:

  • a. Information that users provide by filling in forms on the Site. This includes information provided at the time of registering to use any part of the Site, subscribing to any service, posting material or requesting further services. We may also ask users for information if (for example) users report a problem with the Site.
  • b. If you contact us, We may keep a record of that correspondence.
  • c. Details of any transactions you carry out through the Site and of the fulfillment of any orders.
  • d. Details of your visits to the Site including, but not limited to, the referrer page, the pages of the Site accessed, traffic data, location data, weblogs, and other communication data, along with the time of these events.
  • e. Recordings and location data of any phone calls you make to us , for regulatory purposes, to monitor our quality of service, or to establish facts.
  • f. Identifying potential new customers.
  • g. Detecting and preventing fraudulent activity.
  • h. Detecting and preventing money laundering activity.
  • i. As part of the account opening process for new customers, to verify your identity.
  • j. We may also use the information for making a credit check on you and may share it with third parties to protect ourselves against fraud. We may carry out a search with a credit reference agency who will keep a record of our enquiry against your name. We may use a credit scoring or other automated decision making system when assessing your application. Details of which credit reference agency We have used are available on request.
  • k. Providing you with the service that you have requested.
  • l. We may from time to time send promotional e-mails to you with information about our products and services. We may also contact you via post, e-mail or telephone in relation to the administration of your account or to provide a service you have requested or carry out quality control research.
  • m. We may access and disclose personal information about you if you breach this privacy policy, and/or fail to comply with applicable laws, court orders and lawful government requests, to operate our systems properly or to protect ourselves and/or our other users.
  • n. We take all reasonable precautions to ensure that outside parties or affiliated companies are aware of our privacy policy and that they will treat the personally identifiable information in a similar manner. We cannot, however, be responsible for how such outside parties or affiliated companies use your personal information.

1.5. We are committed to protecting the confidentiality of personal consumer information.

1.6. Within us, access to personal information is limited to those employees of and our affiliates who need it to fulfill their business responsibilities. Vendors and other outside contractors We engage are subject to contractual requirements to ensure personal information is safeguarded . We will disclose personal information in response to a lawful request issued by a court, government agency or regulatory authority with jurisdiction to make that request.

2. IP addresses

We may collect information about your computers, including where available their IP address, operating system, and browser type, for system administration.

3. Where We store your personal data

3.1. Personal data is any information which relates to a natural person who is alive and whose identity is known or can be identified e.g. identity number, name, address, e-mail, phone, etc. or entity.

3.2. You provide, with the use of the Site, your consent to the use of your personal data by us for providing the requested services.

3.3. All information you provide to us is stored on our secure servers in Germany the Microsoft Azure environment located in the Netherland. Unfortunately, the transmission of information via the internet is not completely secure. Nevertheless We will do our best to keep confidential and protect your personal data, We cannot guarantee the security of your data transmitted to the Site; any transmission is your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorized access.

3.4. We are committed to implementing the highest standards of information security to protect the privacy and confidentiality of your personal information. We limit access to your personal information to our authorized employees. We also maintain physical, electronic, and procedural safeguards to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure.

4. Use made of the information

4.1. When We have a direct relationship with you , We will strive to make information available to you about the general uses of the information that We collect. This information is made available at the point of sale, through privacy notices on our Sites, in other formats that are publicly available or through other means specified by applicable EU legislation and laws.

4.2. We use information held about you in the following ways:

  • a. to ensure that content from the Site is presented in the most effective manner for you and your computer,
  • b. to provide you with information or services that you may request from us or which We feel may interest you, where you have consented to be contacted for such purposes,
  • c. to carry out our obligations arising from any contracts entered between you and us,
  • d. to share information with us,
  • e. to allow you to participate in interactive features of the service, when you choose to do so, and
  • f. to notify you about changes to the Site.

4.3. Where your data is used to provide you with information about services which may be of interest, We will contact you by electronic means only if you have consented to this.

5. Disclosure of your information

5.1. We may disclose your information to other business areas within our affiliates, associates, or closely linked persons (howsoever defined by law or regulation), their directors, officers, employees, and agents as well as any government entity or third party, for the purpose(s) outlined above or as a matter of law.

5.2. We may disclose your personal information to third parties:

  • a. if We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets,
  • b. if We or substantially a third party acquires all our assets, in which case personal data held by us about our customers will be one of the transferred assets,
  • c. and/or if We are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply the terms of use and other agreements,
  • d. or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6. Your rights

6.1. You have the right to ask us not to process your personal data for marketing purposes.

6.2. We will usually inform you if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at

6.3. The Site may, from time to time, contain links to and from the Sites of our partner networks, advertisers, and affiliates. If you follow a link to any of these Sites, you should note that these Sites have their own privacy policies and that We do not accept any responsibility or liability for these policies. You should check these policies before you submit any personal data to these Sites.

7. Access to information

7.1. The law gives you the right to access information held about you. Your right of access can be exercised in accordance with the Law. If you would like a copy of some or all you personal information you should e-mail or write to us at the address given above. Any access request may be subject to a fee to meet our costs in providing you with details of the information it holds about you.

7.2. If you believe that any information We hold about you is incorrect or incomplete, you should write without delay to Any information which is found to be incorrect or incomplete will be corrected promptly.

8. Complaints

All complaints or concerns and appropriate resolution relating to the practices of handling personal information will be logged. Any complaints should be made to the Digital Marketing Manager at the e-mail address given above.

9. Data retention

We will retain the information for as long as it is reasonably considering necessary for the purposes listed above.

10. Use of cookies

10.1. For full details on what cookies are, what they do, and which cookies are used by us, please see our cookie policy.

10.2. To enable you to sign in and personalize your online experience We use “cookies”. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

10.3. We use cookies to store your preferences and other information on your computer to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to our Site.

11. Changes to this privacy policy

Due to the rapidly evolving technologies and capabilities on the internet and evolving EU compliance legislation, We may need to change this privacy policy over time. We may revise these terms of use at any time for security, legal, best practice, or regulatory reasons by amending this page. We will not use this right to make substantial changes to the terms to your detriment without giving you a chance to agree. You are expected to check this page from time to time to take notice of any changes We made, as they are binding on you, however data taken before any changes will not be affected without your individual permission.

12. Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to

13. Site usage agreement

13.1. By using this Site you indicate that you accept the following terms and conditions. If you do not agree to these terms of use, please do not continue to use the Site.

13.2. The Site is operated by us.

13.3.We maintain the Site as a courtesy to those who may choose to access the Site ("You"). The information presented herein is for informative purposes only. We are pleased to allow you to visit the Site and download and copy the information, documents, and materials (collectively, "materials") from the Site for your personal, non-commercial use, without any right to resell, redistribute or create derivative works therefrom, subject to the terms and conditions outlined below, and also subject to additional restrictions set out in relation to specific material within this Site.

13.4. We administer this Site. All material on this Site from the various members of our affiliates appear on this site subject to these terms and conditions. In addition, such affiliates may have additional terms and conditions that govern the use of their material.

14. Disclaimers

14.1. Materials provided on this site are provided "as is" without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a purpose, user satisfaction, and non-infringement. We specifically do not make any warranties or representations as to the accuracy or completeness of any such Materials. We periodically add, change, improve, or update the Materials on this Site without notice. Under no circumstances shall We be liable for any loss, damage, liability, or expense incurred or suffered which is claimed to result from use of this Site, including without limitation, any fault, error, omission, interruption, or delay with respect thereto. Use of this Site is at your sole risk. Under no circumstances, including, but not limited to, negligence, shall We or our affiliates be liable for any direct, indirect, incidental, special, or consequential damages, even if We have been advised of the possibility of such damages.

14.2. You specifically acknowledge and agree that We is not liable for any conduct of you.

14.3.This Site may contain advice, opinions, and statements of various information providers and content providers. We do not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information provided by any information provider or content provider, or any of you of this site or other person or entity. Reliance upon any such opinion, advice, statement, or other information shall also be at your own risk. Neither We nor our affiliates, nor any of our respective agents, employees, information providers or content providers shall be liable to you or anyone else for any inaccuracy, error, omission, interruption, timeliness, completeness, deletion, defect, failure of performance, computer virus, communication line failure, alteration of, or use of any content herein, regardless of cause, for any damages resulting therefrom.

14.4. As a condition of use of this Site, you agree to indemnify us and our affiliates from and against all actions, claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of the breach by you of our (or a third party’s) intellectual property rights or by a user posting defamatory, libelous, misleading or unlawful content on the Site.

14.5. Nothing in this Site or any materials shall be construed, implicitly or explicitly, as containing any investment recommendations. We are not registered as Investment Advisers and/or Business Consultant. Nothing in such Site, or in such materials, constitutes an offer of or an invitation by or on behalf of us to purchase or sell any shares or securities nor should it be considered as investment advice.

15. Linking to the site

You may link to any page on the Site, provided you do so in a way that is fair and legal and does not damage us or our affiliates reputation or take advantage of us , but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

The Site must not be framed, surrounded, obfuscated, or bordered on any other site, nor may users link to, simulate or reference parts of the Site in such a way as to replicate the Site or the benefit of visiting it.

16. Intellectual property

16.1. The intellectual property rights in the Site, and in the material published on it, are protected by copyright laws and treaties around the world. Except as expressly set out in these terms, We, and our licensees, reserve their respective intellectual property rights in the Site and the materials on it.

16.2. Save as expressly set out in these terms, no intellectual property rights of any kind are assigned or licensed to you.

17. Links to third-party Sites

17.1. This Site contains links to third-party Sites. The linked sites are not under the control of us and We are not responsible for the contents of any linked site or any link contained in a linked site. We provide these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by us.

17.2. In relation to any bulletin boards, chat rooms, discussion groups, access to mailing lists or other message or communication facilities included in the Site (collectively, "Forums"), you agree to use the Forums only to send and receive messages and material that are proper and related to the Forum. By way of example, and not as a limitation, you agree that when using a Forum, you shall not do any of the following:

  • a. breach of any applicable local, national, or international law or regulation
  • b. defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others,
  • c. publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, or unlawful material or information,
  • d. upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents,
  • e. upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer
  • f. delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded,
  • g. falsify the origin or source of software or other material that is uploaded,
  • h. advertise or offer to sell any services, or conduct or forward surveys, contests, or chain letters,
  • i. download any file posted by another user of a Forum that you know, or reasonably should know, cannot be legally distributed in such manner,
  • j. j. you acknowledge that all Forums are public and not private communications. Further, you acknowledge that material in Forums created by other users is not endorsed by us, and such communications shall not be considered reviewed, screened, or approved by us. We reserve the right for any reason to remove without notice any contents of the Forums, including without limitation e-mail and bulletin board postings. You agree that We may use, copy, publish and adapt any material posted to the Forums by any of you as We reasonably require.

18. Applicable law and jurisdiction

This Agreement will be interpreted and enforced in accordance with the laws of Germany. Any action to enforce this agreement shall be brought in the courts of Ahrensburg/ Lübeck.

19. Privacy and personal data

We will respect your personal information and undertake to process information about you in accordance with its privacy policy.

20. Variations

20.1. We may revise these terms of use at any time for security, legal, best practice, or regulatory reasons by amending this page.

20.2. We will not use this right to make substantial changes to the terms to your detriment without giving you a chance to agree.

20.3. You are expected to check this page from time to time to take notice of any changes We made, as they are binding on you.

21. Severability

If any of these terms of use are determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any state or country in which these terms of use are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms of use and the remaining terms shall survive and continue to be binding and enforceable.

22. General

22.1. We reserve its exclusive right in our sole discretion to alter, limit or discontinue the Site or any Materials in any respect.

22.2. We reserve the right to deny in our sole discretion any of your access to this Site or any portion thereof without notice.

22.3. No waiver by us of any provision of this Agreement shall be binding except as set forth in writing signed by its duly authorized representative.

23. Copyright

The copyright and material on the Site is owned by us . Reproduction in any form of any part of the contents of this Site without our prior written consent is prohibited unless for personal use only

24. Exclusion of liability

24.1. Information provided on the Site is believed to be reliable when posted. However, We cannot guarantee that information will be accurate, complete and current at all times. We will not be liable for any loss or damage sustained by any user because of his/her reliance on information contained in this site.

24.2.Access to and use of the Site is at the your own risk and We do not warrant that the use of this web site or any material downloaded from it will not cause damage to any property. We have no liability on the evaluation of any data you upload except for the validity of the related documents in terms of their competent origin but its content. You are responsible for the accuracy, correctness and reliability of the data that any such document incorporates.

25. Evaluation

We follow an evaluation system which upon your evaluation you are given a score based on the data provided by you to us. Such scoring allows you and all other users and interested parties to evaluate whether they will collaborate with you. This evaluation system consists of the following score concerning you operational (and not only ) excellency:

  • i) Data availability in terms of
    • Completeness of operational process
    • Timely availability
    • Automated versus manual availability
  • ii) Data quality in terms of
    • Continuity
    • Reliability
    • Accuracy
  • iii) Supply-chain excellency of you and your partners in terms of
    • Transactions executed on time
    • Transactions executed in full (quantity)
    • Transactions executed as ordered (quality)
  • iv) Financial and Business data
  • v) Other relevant data to assess and measure operational and Supply-chain excellency

You may have access to your score at any time and We remain available at all times to discuss any upgrade under the prerequisites set above. We are not liable towards you for any damage you may suffer from such scoring and you at all times accept the above evaluation system to which you enter without any reservation.

26. Problems experienced using the Site

The Site has been extensively tested. However, if you experience a problem please report it to us by e-mail (

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